Our frequently asked questions can save you time, particularly when you need answers outside regular business hours. If your question is not covered below, please contact our office on 1300 66 88 24.
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Where do you fly to?
Brindabella Airlines offers direct services from Canberra - Albury, Canberra - Newcastle, Port Macquarie - Coffs Harbour - Brisbane, Brisbane - Tamworth.
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Where do I check-in?
Please use the Qantas check-in counters at all destination airports. If you have no luggage to check-in please make your way upstairs to the Qantas Service Desk (Canberra only). Note that you can not check-in via Qantas Self Check-in stations.
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What aircraft will I be flying in?
- Albury - Canberrra: Metroliner (18 seat)
- Canberrra - Newcastle: Jetstream J41 (30 seat)
- Port Macquarie/Coffs Harbour - Brisbane (Monday - Friday): Jetstream J41 (30 seat)
- Port Macquarie/Coffs Harbour - Brisbane (Saturday - Sunday): Metroliner (18 seat)
- Brisbane - Tamworth: Metroliner (18 seat)
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How much baggage can I take on the aircraft?
15kg checked-in baggage, 4kg hand luggage on all aircraft types.
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Will I get charged for excess baggage?
If you go over the baggage limits you will be charged $10 per kg in excess of the limit, plus GST.
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What time do I need to be at the airport?
45 minutes prior to departure with checked in baggage and 30 minutes prior with only carry-on luaggae.
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Do I need a ticket?
No, an electronic ticket (E-ticket) will be issued to you at Qantas check-in.
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How do I get from the Airport to the city?
Albury:
- Taxi Service: (02) 6025 2255
Brisbane:
- Taxi Service: 131 008
- Bus Service: Coachtrans (07) 3238 4700
- Train: Airtrain
Canberra:
- Taxi Service: 13 22 27
- Airliner Shuttle Bus: Airport to the City (02) 6299 3722
Coffs Harbour:
- Taxi Service: (02) 6658 9999
Newcastle:
- Taxi Service: (02) 4979 3000
- Bus services: door-to-door (02) 4956 9299
- Public buses: (02) 4982 2940
Port Macquarie:
- Taxi Service: (02) 6581 3466
Tamworth:
- Taxi Service: 131 008
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How long will it take to get from the Airport to the city?
- Albury: 10 minutes
- Brisbane: 20 Minutes
- Canberra: 15 minutes
- Coffs Harbour: 10 minutes
- Newcastle: 25 minutes
- Port Macquarie: 10 minutes
- Tamworth: 15 minutes
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Where can I leave my car?
- Albury: $8.00 overnight. Phone (02) 6041 1241
- Brisbane: $5.00 for 30 minutes, 24/7 parking
- Canberra: Short term from $17.50/day, Long term from $14.50/day
- Coffs Harbour: Undercover $12.50/day. Phone (02) 6551 1966
- Newcastle: $20.00/day (secure/covered). Open parking from $2.00/day. Phone (02) 4928 9800
- Port Macquarie: Free parking
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Can I earn Qantas Frequent Flyer points on your flights?
Yes. At the time of booking, quote your Frequent Flyer membership number. Note that Qantas Frequent Flyer points are not available on promotional or Gotta Go fares.
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How can I redeem Qantas Frequent Flyer points on your flights?
This can only be done through Qantas. To redeem you points please visit qantas.com.au or phone 13 11 31, please note an Assisted Award Booking Fee applys for all telephone bookings.
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Can I travel while pregnant?
You can travel up until 32 weeks. After 32 weeks you will need to carry a letter from your doctor to state you are fit to travel.
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Can my child travel?
Infants (2 years and under) can travel free of charge when sitting on the adults lap. Children aged between 2-12 years are charged 80% of the adult fare (Note: not applicable on 'Gotta Go' fares).
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Can my child travel unaccompanied?
Yes. Please call 1300 66 88 24 or read the conditions.
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Can pets fly on your aircraft?
Pets can fly if they have the appropriate cages. Pets must be checked in through Australian Air Express. Please contact (02) 6200 3999 to arrange travel times and payment.
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Do you transport freight?
Yes. Our freight handling services are provided through Australian Air Express. For all enquiries, please phone 13 12 13.
Qantas Frequent Flyer
Brindabella Airlines Bookings:
1300-66-88-24
or Through Qantas:
13-13-13
