Terms & Conditions

1. CONDITIONS OF CARRIAGE/CONTRACT

Brindabella Airlines passengers fly subject to these terms and the laws of the Commonwealth, States and Territories.

2. LIMITATION OF LIABILITY

Brindabella Airlines flies wholly within Australia. Subject to the provisions of the Trade Practices Act 1974 (Cth), the Civil Aviation (Carriers' Liability) Act 1959 (Cth) and applicable State and Territory legislation, liability is limited as follows:

  • In respect of the death or injury of any passenger - $500,000.00;
  • In respect of checked baggage - $1,600.00 per passenger and
  • In respect of cabin baggage - $160.00 per passenger.

Liability for breach of any provision or term implied by Division 2 of Part V of the Trade Practices Act 1974 (Cth) or equivalent state legislation whose operation cannot be excluded is limited to the extent possible to:

  • Resupply of the services; or
  • Payment of the cost of having the services supplied again.

3. CHECK-IN REQUIREMENTS

You are required to be checked-in and ready for boarding 45 minutes prior to the scheduled departure time. Photo identification must be produced at the time of check-in. If you fail to check in 30 minutes prior to departure (no checked in luggage) or 45 minutes prior to departure with checked in luggage, you may be denied carriage and will need to purchase a new ticket.

4. CABIN/CARRY ON BAGGAGE ALLOWANCES

You may carry onto the aircraft items including the following provided such items do not exceed 4 kg:

  • Handbag, pocket book or purse which is appropriate to normal travel requirements and is not being used as a container for the transportation of articles which would otherwise be classed as baggage;
  • An overcoat, wrap or blanket;
  • An umbrella or walking stick;
  • A small camera and/or pair of binoculars;
  • A reasonable amount of reading matter for the flight;
  • Infant's food for consumption in flight;
  • A pair of crutches and/or other prosthetic device for the passenger's use provided that the passenger is dependant upon such device. The device may be used for boarding but will be stowed in the aircraft hold;
  • All other articles including overnight bags, briefcases, personal computers, vanity cases, cameras etc subject to the aforementioned limit of 4 kg and not exceeding 48 cm (w) x 34 cm (h) x 23 cm (d), on the condition that aircrew may direct that some of these items be stowed in aircraft lockers or the aircraft hold;
  • Wheelchairs may be used for boarding but are to be stowed in the aircraft hold.

5. CHECKED BAGGAGE

Passengers (except infants) are subject to the following limits for checked luggage:

A limit of 15 kg checked-in baggage applies. Baggage over 15 kgs cannot be guaranteed uplift. Consistent with Qantas policy, an excess baggage charge of $10/kg (including GST) applies.

Stowage limitations may apply on some flights.

Any lost or damaged baggage must be reported to Brindabella Airlines in writing as soon as practicable after discovery of the loss or damage. We will not be liable for normal wear and tear of baggage such as scratches, scuffs, dents and cuts.

6. OTHER SERVICE PROVIDERS/MEANS OF TRANSPORT

Brindabella Airlines may, without notice, substitute other means of transport or service suppliers. These terms and conditions apply to any substituted or altered means of transport or service suppliers.

7. INSURANCE

Personal and baggage insurance is recommended. Further information with respect to insurance can be obtained from Brindabella Airlines or your travel agent.

8. GOVERNMENT & OTHER TAXES AND CHARGES

Your ticket price may include government and other taxes, charges and fees which are imposed by other entities including government authorities and airport operators. These taxes, charges and fees may constitute a significant portion of the cost of your total fare.

You may be required to pay additional charges, fees or taxes direct to third parties. For example, airport departure charges, fees or taxes may be levied directly at an international airport. Such amounts will not be marked on your ticket or itinerary/receipt.

9. SMOKING

Smoking is not permitted on any Brindabella Airlines aircraft or at airport terminals.

10. CONDUCT DURING THE FLIGHT

For your safety and the safety and convenience of others, you must comply with the following requirements and all other directions of any Brindabella Airlines crew member. When on board:

  • Seatbelts must be fastened when seated;
  • Passengers must remain seated when directed particularly while the aircraft is moving on the tarmac;
  • Electronic devices that may interfere with the flight must not be operated;
  • Smoking is prohibited (see 9 above);
  • Alcohol may only be taken if served by Brindabella Airlines;
  • Infant and child restraints must be used as directed; and
  • Passengers must generally behave in a manner to which other passengers may not reasonably object.

11. GENERAL DISCRETION TO DENY BOARDING AND CARRIAGE

If, in the opinion of Brindabella Airlines or its agents, you are in breach of the conditions of carriage or under the influence of drugs or alcohol, or it is necessary for the safety, comfort or security of other passengers or the protection of property, Brindabella Airlines reserves the right to refuse you carriage and may deny you boarding or require you to leave the aircraft or other means of transport, and may if necessary, physically remove you from the aircraft or other means of transport or physically restrain you.

12. DANGEROUS GOODS

The following restricted articles must not be carried in your baggage:

  • Compressed gases e.g. refrigerants;
  • Non flammable and poisonous substances such as butane and aqualung cylinders;
  • Corrosives including acids, alkaline, mercury, and wet cell batteries;
  • Explosives, munitions, fireworks and flares;
  • Flammable liquids and solids including lighter or heating fuels, matches, paints or other easily ignited articles;
  • Infectious substances including live virus, blood, radioactive materials or any other poisons including insecticides and weed killers;
  • Medicines and toiletries in excess of that required for personal use;
  • Alcoholic beverages in excess of 2 L or 2 kg;
  • Firearms or weapons of any description.

Passengers shall not tender valuable, perishable, dangerous or potentially dangerous goods for carriage as baggage. You must not include in checked baggage:

  • Fragile, delicate or perishable items;
  • Medicine;
  • Money, jewellery, precious metals, silverware;
  • Negotiable papers, securities or other valuables (e.g. cameras and electronic equipment);
  • Commercial goods or documents; or
  • Passports or other travel documents.

Provided such items comply with applicable size and weight limitations they may be carried with you as cabin/carry on baggage under your care.

If such items have been checked-in as baggage, Brindabella Airlines accepts no liability for loss of, damage to, or delay in delivery of such items.

You are not permitted to carry any sharp objects in your cabin, carry on baggage such as nail files, scissors, manicure kits, letter openers, pocket knives etc. Such items must be placed in checked baggage only.

13. SEARCHES

Brindabella Airlines representatives, government or airport officials may require you to submit to clothing and body searches, or require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you present.

14. WARSAW CONVENTION

If your journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or Montreal Convention may be applicable and the conventions govern and, in most cases, limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.

15. PASSENGER HEALTH

If you have any concern as to well being in flight, Brindabella Airlines recommends that you consult your doctor before travel and follow the health advice provided by your doctor. In particular, pregnant passengers are encouraged to consult their doctors particularly where there is a complicated pregnancy. You are also advised that studies have concluded that prolonged immobility may be a risk factor in the formation of clots in the legs, otherwise known as deep vein thrombosis. Brindabella Airline officers can provide information on exercises to avoid deep vein thrombosis.

 
 
 

Qantas Frequent Flyer

Brindabella Airlines Bookings:

1300-66-88-24

or Through Qantas:

13-13-13

 

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